At Furry Home, your satisfaction is our top priority. We accept returns within 15 days of receiving your order, provided the item is unused, in its original packaging, and not damaged through normal wear and tear. To initiate a return, simply contact us at [your email] with your order number and reason for return — once approved, we'll provide you with a free return shipping label and instructions. Please note that items sent back without prior approval will not be accepted, and return labels expire after 15 days of issue. If we don't hear from you within 15 days of return approval, we'll assume you've decided to keep the item and the request will be automatically closed. Additionally, please double-check your shipping address before placing your order — Furry Home is not responsible for orders delivered to an incorrect address, and re-shipping fees will apply in such cases. Every order is shipped with speed, care, and accuracy, and we guarantee that no third-party marketing materials will ever be included in your package — just your order, delivered with love for you and your furry family. 🐾